Internet Survival Guide for Social Workers

Posted By Laurel Hitchcock on May 6, 2021

Agata Dera, MSW, is an Associate and Live Support Specialist with the Columbia School of Social Work’s (CSSW) Online Campus, where she works with social work faculty and students in online courses to optimize the digital learning environment. In this blog post, she shares tips and practices when connecting to the internet for online learning and engagement.

---

Introduction 

At the Columbia School of Social Work (CSSW) my primary responsibility is to provide technical support to our online community. At the time of writing this piece, I have supported roughly 27 unique online social work courses at CSSW. In the last few years, I have offered technical guidance to hundreds of students, faculty members, Deans, guest speakers and other personnel. 

As an award-winning online program, our goal is to provide our students with the highest quality of online learning in the most thought-provoking, innovative, engaging and accessible environment. One of the things that makes this possible is our program’s technology standards for hardware, particularly when it comes to internet connection. As part of our program’s tech requirements, students, faculty and guests connect to our live class sessions via Ethernet, (a wired connection to the internet), as opposed to Wi-fi, (a wireless connection). This allows us to design creative classrooms which focus on student growth while limiting any potential interruptions due to technical issues such as loss of internet connection.

In this post, you will find tips and resources about connecting to the internet, which I have found to be really useful. Please note that this post is based on my experience proving tech assistance to an online social work community, and its intention is to support anyone interested in learning more about the internet and ways to stabilize their connection.