Ten Ways COVID-19 Created the Perfect Storm for Social Worker Burnout (and why I still have hope)

Posted By Laurel Hitchcock on Jan 20, 2021

Editor’s note: This post was written by Melanie Sage from the University at Buffalo’s School of Social Work in response to the COVID-19 pandemic. She originally posted it on LinkedIn and is re-published here with her permission. This is a follow-up to her post – A Love Letter to Social Workers on the Front Lines of COVID-19. You can follow Melanie on Twitter at @melaniesage.

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In April 2020, just months into the pandemic that changed the landscape of how we work and live globally, and in the face of concerted love to health workers, I wrote a love letter to social workers, the invisible heroes of the emerging pandemic. The letter spread like fire, viewed by more than 100,000 people. Many social workers resonated with the stories I shared and many people who work with social workers also expressed their gratitude for the steady dedication of social workers. 

As we move into a new year, I feel called to update people about the state of affairs from my point of view. As a university professor, I do not work with clients directly. However, this past year, I have witnessed the impacts of COVID-19 on students, their families, and their clients. Despite instructors’ flexibility, we’re losing students like never before – they are leaving school, often without a word. Sometimes we hear; a family member has fallen sick or they just can’t manage homeschooling for their children, working from home, AND going to school online. Who can blame them for delaying their educational ambitions to take care of their families? For some, it’s not a matter of choice; it’s a matter of surviving these times. 

For those students who have held on, the required social work internships have evolved dramatically. Social work students deliver services online, learn remotely, and show up to social services agencies in deep transition. Undoubtedly some innovation will come from this, but also some workers will leave and not return. Their education did not prepare them for the use of technology, for working from home, for the high risk of infection, for the chronic long term crisis work they face now. 

How did COVID-19 create the perfect storm for social worker burnout? Social workers told me.

A review of Teaching & Learning in Social Work for 2020

Posted By Laurel Hitchcock on Jan 6, 2021

2020 was a strange year with many firsts for me – first global pandemic, first sabbatical, first live sessions in an online course, etc. Because of all these firsts, blogging took a bit of back seat to some of my other projects and goals for the year. I had four goals for the blog over the year, and some minor successes. They were:

#1 – Publish 30 posts – only published 19

#2 – Enhance the reach of the blog – there were almost 45,500 visitors from 153 different countries with each visitor spending an average of 1 minute on the blog.

#3 – Build a culture of engagement – only had 10 comments for the year.

#4 – Publish content in other places – there will be two articles in 2021 with content from the blog.

Outside of these goals, I did update content on the blog and created an archive page. The two most popular blog posts of 2020 were:

A Love Letter to Social Workers on the Front Lines of COVID-19 (4/10/20) by Melanie Sage with over 24,000 visits

The Power of Lighting in a Virtual Classroom: Tips on Improving Webcam Lighting for Online Educators (3/16/20) by Agata Dera with over 3,000 visits

Pinterest Assignment for the Social Work Classroom

Posted By Laurel Hitchcock on Sep 16, 2020

A few years back, my colleague, Dr. Lisa Baker at Samford University’s Department of Social Work, and I collaborated on a study about a technology-meditated assignment that we developed for a Human Behavior and the Social Environment (HBSE) course. Our goal was to breathe some new life into a stale assignment.  In this post, I want to share how we approached the development, assessment, and dissemination of our study related to this tech-mediated assignment.   

Professional Collaboration Networks for Social Work Practice

Posted By Laurel Hitchcock on Aug 26, 2020

In this post, I am outlining previously published content from this blog about the concept and practice of a Professional Collaboration Network (PCN), which are technology-mediated user-centered relationship constellations designed to enhance or enrich connections, knowledge, and professional opportunities. Using PCNs in social work practice started as an idea at a Think Tank hosted by the University at Buffalo’s School of Social Work in June 2019.  The Think Tank’s goal was to brainstorm how to teach students in their new online Doctorate of Social Program (DSW) program to develop critical stakeholder networks using digital and social technologies.  You will find a summary of each of the five original blog posts, along with a link to the full post.